Overall Experience Reviews For Sport Clips Haircuts of Salem Academy Square

Before ‘Rona’ I had a guy at one of SportClips’ competitors that did a pretty OK job. The rest of the crew were hit and miss. Rona graced us in early 2020 so I stopped getting my hair cut. Every now and then I’d go out to the back yard with a clipper and shave it all off. My last shave off was late last summer, 2021. Flash forward 7 months and I was rocking something between a mullet and a cut a used car salesman would be proud of. My wife and I decided to book a Vegas week to celebrate the waning end of Rona and I needed a cut. I had a good experience several years ago at a SportClips location in Louisiana and was curious if the new location on Lancaster in Salem would be on par. It was in spades! Rachel gave me the best cut and best beard trim ever. It was one of those ‘take my money’ experiences. Yea, this one gets five out of five Jeremy’s.

I’ve been been a long time customer with this franchise. Today I book a haircut online. Told to arrive at 12:02. At 11:57 I check in. The board says I have a 5 minute wait. I get told it will be about a 10 minute wait. I’m asked if I’ll be waiting outside in the rain. I respond no i will wait in my car. At 12:35 I decide I’ve waited long enough. Why book an appointment if the wait is over 30 minutes anyway? Why would a company ask me to wait in the rain? Terrible customer service. I won’t be back and this won’t be my only review.

I enjoyed every second of my visit. I was well taken care of from the moment I walked in to the moment I walked out. The MVP package made me truly feel like an MVP. Thank you Brittany for a great haircut, great service and being Genuine! 👍🏼