Overall Experience Reviews For Sport Clips Haircuts of Salem Academy Square

1 rating

I’ve been been a long time customer with this franchise. Today I book a haircut online. Told to arrive at 12:02. At 11:57 I check in. The board says I have a 5 minute wait. I get told it will be about a 10 minute wait. I’m asked if I’ll be waiting outside in the rain. I respond no i will wait in my car. At 12:35 I decide I’ve waited long enough. Why book an appointment if the wait is over 30 minutes anyway? Why would a company ask me to wait in the rain? Terrible customer service. I won’t be back and this won’t be my only review.

5 rating

I enjoyed every second of my visit. I was well taken care of from the moment I walked in to the moment I walked out. The MVP package made me truly feel like an MVP. Thank you Brittany for a great haircut, great service and being Genuine! 👍🏼

3 rating

Great experience ! First three times I went in Customer Service was A1. They did manage to mess up my haircut all three times. Fourth time I went in will be the last time I go in. Lady wasn't friendly, serious face, looks like she was forced to work.

Rated 4.0 out of 5.0 based on 6 Client reviews

1
Jeff Eastburn. | February 7, 2021 Overall Experience

"I’ve been been a long time customer with this franchise. Today I book a haircut online. Told to arri"

5
Victor R. | September 16, 2019 Overall Experience

"I enjoyed every second of my visit. I was well taken care of from the moment I walked in to the mome"

3
Jason Z. | December 16, 2017 Overall Experience

"Great experience ! First three times I went in Customer Service was A1. They did manage to mess up m"

5
Michael Ringwald. | November 7, 2017 Overall Experience

"Great haircut first class service."

5
Alex L. | October 27, 2017 Overall Experience

"Elisa at the lancaster location in salem gave me the best haircut ive gotten at any sportsclips. On "

5
Justin B. | August 8, 2017 Overall Experience

"Truly an amazing experience. Will be coming back."