Overall Experience Reviews For Sport Clips Haircuts of Salem Academy Square

I’ve been been a long time customer with this franchise. Today I book a haircut online. Told to arrive at 12:02. At 11:57 I check in. The board says I have a 5 minute wait. I get told it will be about a 10 minute wait. I’m asked if I’ll be waiting outside in the rain. I respond no i will wait in my car. At 12:35 I decide I’ve waited long enough. Why book an appointment if the wait is over 30 minutes anyway? Why would a company ask me to wait in the rain? Terrible customer service. I won’t be back and this won’t be my only review.

I enjoyed every second of my visit. I was well taken care of from the moment I walked in to the moment I walked out. The MVP package made me truly feel like an MVP. Thank you Brittany for a great haircut, great service and being Genuine! 👍🏼

Great experience ! First three times I went in Customer Service was A1. They did manage to mess up my haircut all three times. Fourth time I went in will be the last time I go in. Lady wasn't friendly, serious face, looks like she was forced to work.